Role Summary

The HR Generalist Team Leader leads a geographically dispersed team of approximately eight (8) HR Generalists while providing direct HR support to an assigned business unit or location. Operating as a player-coach, this role combines team leadership, employee relations expertise, and service delivery oversight to ensure a consistent, compliant, and customer-focused HR experience across the United States.

The Team Leader develops team capability through coaching, mentoring, and performance management while promoting consistent execution of HR processes, policies, and best practices.

Main Tasks

• Lead, coach, and develop a geographically dispersed team of HR Generalists, fostering a culture of accountability, collaboration, and customer service.
• The HR Generalist Team Leader is responsible for leading a team of approximately eight HR Generalists supporting locations across the United States.
• Operate in a player-coach capacity by supporting an assigned client group while providing leadership and oversight to the HR Generalist team.
• Provide guidance on employee relations, performance management, policy interpretation, employee engagement, and organizational effectiveness.
• Partner with business leaders to identify workforce needs and implement HR solutions that support operational objectives.
• Coach and mentor HR Generalists on HR practices, problem-solving, stakeholder management, and case resolution.
• Partner with HR and Legal teams to mitigate employment risk and ensure compliance with federal, state, and local employment laws.
• Monitor team workload, allocate resources, and provide direct support during periods of increased demand or organizational change.
• Build strong partnerships with Talent Acquisition, Front Office, Onboarding to Offboarding, Benefits, Payroll, HRIS, and H2R teams to deliver a seamless employee experience.
• Lead and support process improvements, organizational changes, and HR initiatives that enhance service delivery and business outcomes.
• Conduct performance reviews, development planning, coaching conversations, and corrective actions as needed.
• Establish team goals, monitor performance metrics, and drive accountability for service delivery expectations.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of Human Resources experience.
• 2+ years of leadership, supervisory, team lead, or coaching experience.
• Experience supporting employees and leaders across multiple locations.
• Experience in handling employee relations, performance management, conflict resolution.
• Experience using HR systems, case management platforms, and reporting tools.

Preferred

• Bilingual English/Spanish.
• Experience supporting manufacturing, distribution, warehouse, or multi-site operations.
• Experience leading remote or geographically dispersed teams.
• Experience working in a matrix environment
• Proficiency with SAP SuccessFactors, ServiceNow, Workforce Time, ADP, or similar HR technologies.
• Experience with Lean, Six Sigma, Continuous Improvement, or Change Management methodologies.

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